Orders placed through the Castelbel online shop are only processed during factory working hours: Monday to Friday, from 8:00 am to 5:00 pm (GMT), excluding Portuguese public and bank holidays.

Once payment has been confirmed, your order will be prepared and dispatched within up to 3 working days.

During exceptional periods, such as sales, public holidays, special campaigns such as Black Friday or Cyber Monday, holiday periods, or peaks in order volume, preparation and dispatch times may be longer.

For mainland Portugal, transit time is up to 3 working days after dispatch.

You can check delivery times for other territories and countries here.

During exceptional periods, such as sales, public holidays, special campaigns such as Black Friday or Cyber Monday, or peaks in order volume, delivery times may be longer.

The timeframes indicated are for guidance only and do not include any delays related to payment authorisations, customs procedures or carriers.

Transit time refers to the period between the order leaving our warehouse and being received by the customer, after the order has been processed for dispatch.

Please send an email to shoponline@castelbel.com, including your order number in the subject line and explaining the reason for the return or exchange.

You will receive an email with detailed instructions on how to proceed. Returns must only be made using the carrier indicated and following the instructions provided by Castelbel.

Personalised products, samples and gifts cannot be returned or exchanged.

For more details, please see our Returns and Exchanges Policy.

Gift bags are available to purchase at checkout, each with an associated unit cost.

We also provide free gift boxes for purchases of several units from certain product categories, namely Hand & Body Washes, Body Lotions and Soaps.

We do not offer gift-wrapping paper.

For safety reasons, products cannot be shipped inside gift bags or gift boxes.

Once an order has been completed, we are unable to change its contents. Please contact us by email at shoponline@castelbel.com for more information.

Our carrier partners do not deliver to PO boxes, so a valid physical address must be provided.

If your order is still being prepared, it may be possible to change the delivery address. Please contact us as soon as possible at shoponline@castelbel.com, providing the correct address.

If your order has already been dispatched, it will not be possible to change the delivery address.