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Cookie policy

Use of cookies

When you use our services at www.castebel.com, we may use cookies to collect information.

A cookie is a small file of letters and numbers that are stored in your browser when you visit a website.

This information is used to provide you with a more personalised service and a better performance and navigation experience; on the one hand, it increases the speed and efficiency of the website’s response and on the other, it eliminates the need to repeatedly enter the same information.
Cookies help a website to recognise your device the next time you visit it.

If you select the option of not accepting cookies in your browser, you will not benefit from this functionality and it will be necessary to enter your details each time you start a session.

The cookies used on the website do not collect personal information that identifies users and only store generic information, notably, the form or place/country of access and how you use the website. Cookies only store information related to your preferences.

Refusal to use cookies on a website may prevent you from accessing some of your areas or receiving personalised information.

Cookies validity

Regarding their validity, cookies may be:

Permanent cookies

These cookies are stored on access devices (computer, mobile phone, smartphone or tablet) in your browser and are used whenever you visit the website again, thereby providing a more personalised service.

Cookies have a maximum life of five years. Longer durations are only considered in exceptional circumstances, such as safety issues or in case of absolute need.

We never sell the information collected through cookies or make it available to third parties.

Note

Note: If you disable cookies, the website may not function properly.

Castelbel reserves the right to make adjustments or changes to this Cookies Policy at any time. These changes will be duly publicised on the website.

Types of cookies

Castelbel uses different types of cookies on its website:

Analytic cookies

These cookies are used to analyse how you use the website and highlight services that may be of interest to you. They monitor website performance and record the most popular pages, the most effective links between pages and the reason why some pages are receiving error messages. These cookies are used only for creating and analysing statistics and never collect information of a personal nature. Castelbel can therefore provide a high-quality experience by customising its offer and quickly identifying and correcting any problems that may arise.

Functional cookies

These cookies remember your browsing preferences in relation to the website so that you do not need to reconfigure it every time you visit it. They enable you to start a safe session, memorise where you are in your ordering process and what you have in your shopping cart.

Advertising cookies

Considering campaigns developed via Google Adwords and Facebook

Cookie management

You can disable some or all cookies at any time. All browsers allow you to accept, decline or delete cookies by managing the settings in your browser.

To this end, you will need follow these instructions:

Cookie Settings in Internet Explorer

1 - Disable Cookies

2 -Click the "Tools" menu and select "Internet Options”.

3 - Select the "Privacy" tab.

4 - Move the slider to the top, where the message "Block all cookies" will appear.

NOTE: There are several levels for enabling and disabling cookies in Internet Explorer.
For more information about Internet Explorer cookie settings, please refer to the following Microsoft page:
https://support.microsoft.com/pt-pt/help/17442/windows-internet-explorer-delete-manage-cookies

Chrome Cookie Settings - Disable Cookies

1 - Click the Chrome menu in the browser toolbar.

2 - Select Settings.

3 - Click Show advanced settings.

4 - In the "Privacy" section, click the "Content settings" button.

5 - Select the option "Block definition of data by websites".

You can change the following cookie settings in the "Cookies" section:

- Delete cookies;

- Block cookies by definition;

- Allow cookies by definition;

- Store cookies and website data by definition until you leave the browser;

- Create exceptions for cookies from specific websites or domains.

Note: There are several levels for enabling and disabling cookies in Google Chrome. For more information about cookie settings in Google Chrome, please refer to:
https://support.google.com/chrome/answer/95647?hl=pt&topic=14666&ctx=topic

Cookie Settings in Mozilla Firefox - Disable Cookies

1 - Click on the "Tools" menu;

2 - Select "Options"

3 - Click on the "Privacy" icon in the top panel;

4 - In the "Cookies" section, disable the option "Accept cookies from websites";

5 - Click "OK" to save your changes and close.

Note: There are several levels for enabling and disabling cookies in Mozilla Firefox. For more information about cookie settings in Mozilla Firefox, please refer to:
https://support.mozilla.org/t5/Protect-your-privacy/Enable-and-disable-cookies-that-websites-use-to-track-your/ta-p/2784

Cookie settings in Safari and iOS Web - Disable cookies

1 - Click on "Edit";

2 - Select "Preferences";

3 - In the top panel, select the "Privacy" icon;

4 - In the "Accept Cookies" section, select "Never".

Note: There are several levels for enabling and disabling cookies in Safari. For more information on cookie settings in Safari, please refer to:
https://support.apple.com/pt-pt/HT201265

Other browsers

Please search in the browser’s "help" menu.